Refund policy

Money-Back Guarantee & Refund Policy

Effective date: August 4, 2026. This policy applies to purchases made on pharmaprint.com from PharmaPrint LLC (“PharmaPrint,” “we,” “us,” or “our”). It replaces all prior return and refund policies for orders placed on or after the effective date. Orders placed before the effective date remain subject to the policy in effect at the time of purchase, archived on our Policy Archive page.

The Guarantee at a Glance

  • 30-Day Money-Back Guarantee — your first-ever one-time order. Not satisfied for any reason — even if the bottles are opened or empty? Email us within 30 days of your order date and we will refund the full amount you paid, including any sales tax, for up to 1 bottle per product and 4 bottles per order. One 30-day claim per customer, ever.
  • 60-Day Money-Back Guarantee — your first-ever subscription. Not satisfied for any reason? Email us within 60 days of your first subscription order date and we will refund the subscription payments billed during those 60 days (up to two billing cycles) and cancel the subscription so you are never billed again. One 60-day claim per customer, ever.

Good to know: the guarantees cover purchases made directly on pharmaprint.com by the original purchaser. Please keep your product containers — even empty ones — until your claim is resolved: for larger claims we ask you to mail them back at your own postage cost. Full terms are in Sections 1–5 below.

These guarantees are satisfaction promises about your purchase. They are not a claim, promise, or warranty that any product will produce a particular health outcome, and we do not advertise them as evidence that a product works. Individual results vary.

1. 30-Day Money-Back Guarantee (One-Time Purchases)

This guarantee applies to the first one-time (non-subscription) order you have ever placed with PharmaPrint, provided that order is placed on pharmaprint.com on or after the effective date above. If your first one-time order was placed before the effective date, this guarantee does not apply to later orders. If you place more than one order the same day, your first order is the earliest by timestamp.

  • Window: Your refund request must be emailed to us (see Section 3) within 30 days of your order date — or, if delivery took longer than usual, within 14 days after carrier-confirmed delivery, whichever is later, but in no event later than 60 days after the order date. The day after your order date is day 1, and a request is timely if sent by 11:59 p.m. U.S. Central Time on the final day.
  • What is refunded: The full amount you paid for the covered bottles — the product price after discounts, plus any sales tax collected, plus any shipping charges you paid on the order (shipping is currently free in the continental United States). Coverage is capped at 1 bottle per product and 4 bottles per order, including bottles purchased in a bundle. Where a cap applies, the refund for a product equals the amount you paid for that product multiplied by (covered bottles ÷ total bottles), so bundle discounts are shared fairly.
  • Opened bottles are eligible. You may claim this guarantee even if bottles have been opened, partially used, or fully used.

2. 60-Day Money-Back Guarantee (Subscriptions)

This guarantee applies to the first subscription you have ever started with PharmaPrint, provided it is started on pharmaprint.com on or after the effective date above. Existing subscribers are covered too: if your subscription was started before August 4, 2026 and is still active, your guarantee window runs from your first renewal charge on or after August 4, 2026. A subscription that was started before that date and had already ended is not covered.

  • Which subscription is covered: If you start more than one subscription in the same checkout, all of them are covered together as your single first subscription. A subscription that is cancelled and restarted for the same product — including one that began before the effective date — is a continuation of the original subscription, not a new first subscription.
  • Window: Your refund request must be emailed to us (see Section 3) within 60 days of your first subscription order date — or, for pre-existing subscriptions covered under the rule above, within 60 days of your first renewal charge on or after August 4, 2026. The day-counting and Central Time rules from Section 1 apply. If your first shipment is delivered more than 7 days after the order date, the window extends by the same number of extra days.
  • What is refunded: Every subscription payment billed during the 60-day window — a payment billed on the final day counts — up to two billing cycles and up to 1 bottle per product (4 bottles total) per shipment, in the full amount paid including any sales tax and any shipping charges. Any payment billed after you submit a valid claim and before cancellation takes effect is also refunded.
  • Cancellation included: When you claim this guarantee we cancel the subscription so no further payments are billed. If you already cancelled, you remain eligible — cancelling does not affect your right to claim within the window.
  • Opened bottles are eligible, exactly as with the 30-day guarantee.
  • This guarantee is in addition to — and does not limit — your right to cancel your subscription at any time, described in our Subscription Policy.

3. How to Claim

  1. Email us at sales@pharmaprint.com within the applicable window — preferably with the subject line “Money-Back Guarantee” and your order number, though any clear refund request emailed within the window counts as a timely claim. Your claim date is the date of your email. If information we need is missing, we will ask for it, and your claim remains timely if you provide it within 7 days of our request. To preserve your window, requests must be sent by email.
  2. We confirm your claim. We aim to respond within two (2) business days with confirmation and instructions; your order number serves as your claim number. If you have not heard from us within five (5) business days, your claim is approved and any return requirement is waived.
  3. Returns. Our confirmation will tell you whether we need your containers back:
    • For claims covering up to 2 bottles or a single subscription payment, we normally waive the return — no shipping needed.
    • For larger claims, return of all containers from the covered order(s) — full, partially used, or empty — is required. Mail them via USPS (our address is a PO Box; UPS and FedEx cannot deliver there) with your order number to: PharmaPrint LLC, PO Box 45544, Omaha, NE 68145, postmarked within 14 days of our confirmation. You pay return postage; everything else is refunded. If the deadline passes we will send one reminder and allow 7 additional days before the claim lapses — contact us before the deadline if you need more time.
    • If you no longer have some or all containers, say so in your claim email — we will not deny a timely small claim solely because containers were discarded, and for larger claims we may accept a written confirmation instead.
    • If we previously shipped you a replacement for the order (Section 8), return of all containers — including the replacement — is always required and is not waived.

A claim submitted within the window remains valid while we process it, even if processing extends past the window.

4. Refund Processing

  • Approved refunds are issued to your original payment method within ten (10) business days of (a) our claim confirmation, where no return is required, or (b) our receipt of the returned containers, where a return is required. Your bank or card issuer may take additional time to post the refund.
  • Refunds include the product amount paid after discounts, any sales tax collected on the refunded amount, and any shipping charges you paid on the covered order. Your only cost is return postage, when a return is required.
  • If your original payment method is closed, we will first attempt the refund to that method (card networks usually route refunds to the replacement account). If that fails, we will issue the refund as a check payable to the billing name on the order, mailed to the billing address, or as store credit — your choice.

5. Eligibility & Limits

  • Direct purchases only. The guarantees apply only to purchases made directly on pharmaprint.com, by the original purchaser. Gift orders are covered — the original purchaser makes the claim, and any required return may be shipped from the gift recipient’s address.
  • One claim per guarantee, per customer, ever. Each customer may use the 30-Day Guarantee once and the 60-Day Guarantee once. Two claims are treated as coming from the same customer only if they share the same email address, the same payment method, or the same full name at the same shipping address (including immaterial variations of the same address). A shared name alone does not make two customers the same person. Addresses at freight forwarders or commercial mail-receiving services may be treated as a single customer.
  • Effective date. The 30-Day Guarantee covers your first-ever one-time order, only if placed on or after August 4, 2026; if your first one-time order predates that date, it does not apply. The 60-Day Guarantee covers your first-ever subscription started on or after August 4, 2026 — and, for subscriptions started earlier and still active, the 60 days from your first renewal charge on or after that date (Section 2).
  • No double recovery. Amounts already refunded, credited, or subject to a pending or completed chargeback are not refunded again (see Section 9).
  • Personal use only. Orders of more than 6 bottles, and purchases made for resale or through a wholesale arrangement, are not covered by the guarantees.
  • When we may decline a claim. We may decline a claim only where: (a) you have already used the same guarantee; (b) the order falls outside the windows, caps, or eligibility rules above; (c) the products were purchased for resale, in bulk, or not on pharmaprint.com; or (d) we have documented evidence the claim is fraudulent — for example, a claim on amounts already recovered through a chargeback, or claims submitted under multiple identities for the same order. We will state our specific reason in writing.

6. Cancelling an Order Before It Ships

Any order — one-time or subscription — may be cancelled for a full refund at any time before fulfillment begins (that is, before a shipping label is generated). Contact us at sales@pharmaprint.com as soon as possible. A pre-shipment cancellation is refunded in full to your original payment method and does not count as a money-back-guarantee claim.

7. Outside the Guarantees: All Other Sales Are Final

Because our products are ingestible dietary supplements, for health, safety, and hygiene reasons we cannot accept general returns or exchanges outside the money-back guarantees described above. Except as provided in this policy or required by applicable law, all other sales are final.

8. Damaged, Incorrect, or Lost Orders

Separately from the guarantees, we will make it right if something goes wrong with your delivery. Contact us within 30 days of delivery (or, for missing packages, within 30 days after the estimated delivery date) and we will replace the product or refund your payment in full where:

  • the product arrives damaged,
  • we shipped the wrong product, or
  • tracking shows no delivery within 10 days after the estimated delivery date.

Please include your order number and, for damaged or incorrect items, clear photos or video. We handle any carrier claim ourselves — you do not need to wait for the carrier. Claims under this section do not count as your money-back-guarantee claim.

9. Chargebacks & Payment Disputes

We encourage you to contact us before initiating a chargeback — purchases covered by our guarantees are refundable directly from us, which is faster than a bank dispute, and we aim to respond to every refund request within two business days. Nothing in this policy waives or limits your right to dispute a charge with your card issuer or bank. If you file a chargeback for an amount covered by a pending guarantee claim, we will close the claim and resolve the matter through the card dispute process instead; refund processing is paused while a dispute on the same charge is open. If a chargeback is filed for an amount we have already refunded, we will submit the refund record to the card network as evidence.

10. Your Statutory Rights

Our money-back guarantees are limited warranties. They give you specific legal rights, and you may also have other rights that vary from state to state. This policy adds to — and does not limit — any non-waivable rights or remedies you have under the laws of your state or country.

11. Changes to This Policy

We may update this policy from time to time. Changes apply prospectively only: the guarantee in effect on the date you placed a qualifying order (or started a qualifying subscription) is the one that applies to it. Prior versions are kept on our Policy Archive page.

12. Contact

Email: sales@pharmaprint.com
Business name: PharmaPrint LLC
Mailing address: PO Box 45544, Omaha, NE 68145 (USPS only)

*These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before using any dietary supplement.